Call center representatives field incoming or outgoing calls with customers and potential clients. Required education is minimal, and on-the-job training is typically adequate. This makes a call center position ideal for anyone looking for entry-level work in customer service and client relations.
A typical day in the life of a call center representative might include: • Fielding and resolving customer complaints • Answering customers' questions regarding a particular product or service • Taking incoming orders, processing payments, and handling the appropriate billing procedures • Maintaining records of customers' calls, comments, and the resolution achieved.
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