Domain Name Customer Service Specialist

We are seeking an outstanding Domain Name System Customer Service Specialist in our Wilmington, DE office. This is an opportunity in the intriguing world of internet commerce where we provide our customers trademark search, domain portfolio management and brand monitoring services.  Customer Service Specialists work in a challenging fast-paced environment providing support to customers.  Responsibilities include handling customer support calls, extensive trouble-shooting, customer training and data analysis. 

Corporation Service Company is a privately-held company headquartered in Wilmington, DE that serves as a leading provider of business solutions.  Our clients include many of the Fortune 1000® and Global 2000® companies, as well as some of the top merger and acquisition law firms worldwide.  Visit our website at: http://www.cscglobal.com/careers. CSC has been recognized as a Top Workplace in Delaware for the fifth consecutive year in 2011.

Responsibilities include:

• Application of strong technical skills
• Toggling between urgent requests seamlessly and quickly
• Providing excellent customer service to both internal and external clients
• Taking and fulfilling orders
• Building and maintaining relationships with clients
• Managing customer portfolios
• Research and analysis of customer data
• Communicating results to internal and external customers

Qualifications Include:

• Experience in technical trouble-shooting/support preferred

• Proficiency in MS Excel
• The ability to multitask
• The ability to work independently and function as part of a team
• Strong prioritization and time management skills
• Problem solving skills
• Attention to detail
• Strong computer skills
• Ability to communicate effectively verbally and via email

What can we offer you?                                                    

• A challenging and rewarding career
• Annual bonus program recognizing individual performance
• Profit Sharing Plan  
• Excellent benefits for you and your family! - 401(k) with employer match  Medical/Dental/Life insurance--Spouse and dependent life - 18 paid days off accrued in first year - 7 paid holidays - Tuition Reimbursement - AND MORE!